L3 / Look - Listen - Learn
Communicate Marketing Objectives
Keep employees informed efficiently by delivering marketing campaigns and objectives to employees while they work. Whether you communicate this week’s mobile marketing campaign, your objectives for the radio spot running on local stations, or your national tv commercials, your team will outperform the competition when connected, engaged, and informed.
As with our mobile marketing service, at the heart of our customer care service is our proprietary redemption system. The system notifies a manager of a customer care issue without requiring prior knowledge of the issue. The redemption system allows a cashier to handle the issue with speed and efficiency while providing notification that the customer has been recaptured.
Distribute Customer Care Messages
Connect your employees directly to customers by relaying customer care messages. Delivering unfiltered customer compliments and complaints will make a significant impact when quickly distributed to the entire organization.
Today’s environment demands the immediacy of mobile. Replacing a customer’s order with a mobile coupon is a fast, efficient, and effective way to avoid a customer publicizing a negative experience, such as the dreaded Yelp review.
History at Your Fingertips
We provide quick access to your customers’ issues. With one click of the mouse, you can view a customer’s complete history including issues, resolutions, mobile coupons, and any text messages sent or received.
Traditional Delivery Methods
In addition to mobile phones, a coupon can be delivered in a more traditional method while reaping the benefits of our redemption system. A coupon code can be delivered via telephone, email, postal mail, or other means. You determine the best method for each customer.
Identify Trouble Areas
Our customer relationship data provides insight into your operations. With our CRM you can determine if the same types of issues are repeated or if specific locations need additional reinforcement and training.